Terms of Use

Rooted in Everyday Beauty

Terms of Use

Dravelluneā„¢ Ā· Gardening & Outdoor Living

DRAVELLUNEā„¢ Ā· TERMS OF USE

Using our website.

These Terms of Use govern access to and use of dravellune.com. Purchases are additionally governed by our Terms and Conditions and applicable store policies. Last updated: October 19, 2026

Customer Supportservice@dravellune.com
Phone+86 13433903166
Service Hours8:00 AM – 10:00 PM Daily
SECTION 01

Website Operator

Dravelluneā„¢ and dravellune.com are owned and operated by Guangzhou Qixuan Trading Co., Ltd. References to ā€œDravelluneā„¢,ā€ ā€œwe,ā€ ā€œus,ā€ or ā€œourā€ in these Terms refer to the store operator. References to ā€œyouā€ or ā€œyourā€ refer to a website visitor, customer, or other user of the website.

SECTION 02

Acceptance of These Terms

By accessing or using dravellune.com, you agree to comply with these Terms of Use and applicable law. If you do not agree to these Terms, please discontinue use of the website. Purchases are additionally governed by our Terms and Conditions and other applicable store policies.

SECTION 03

Eligibility

To make a purchase independently, you must be at least 18 years old or have reached the legal age required to enter into a binding agreement in your place of residence. If you have not reached the applicable legal age, you may use the store only with the involvement and permission of a parent or legal guardian.

SECTION 04

Permitted Website Use

You may use the website for lawful personal shopping, product research, account management, order-related activity, customer support, and other legitimate activities connected with our services. A limited, revocable, non-exclusive, and non-transferable permission is granted to access and use the website for these purposes, subject to these Terms.

SECTION 05

Prohibited Uses

You may not use the website to:

  • Violate applicable laws or regulations.
  • Commit fraud or submit false or misleading information.
  • Attempt unauthorized access to systems, accounts, or data.
  • Introduce malware, malicious code, or harmful technology.
  • Interfere with website security, availability, or operation.
  • Use automated tools to scrape or collect website information without authorization.
  • Collect another person's information unlawfully.
  • Infringe intellectual property, privacy, publicity, or other legal rights.
  • Misrepresent your identity or relationship with Dravelluneā„¢.
  • Use website content or services for unauthorized commercial activity. We may restrict website access, suspend an account, cancel an affected order, or take other reasonable action if prohibited activity is identified
SECTION 06

Intellectual Property

The Dravelluneā„¢ name, branding, product presentation, website design, graphics, photographs, text, videos, logos, original design concepts, sketches, product designs, and other original website content are owned by, licensed to, or lawfully used by the store operator. Protected website content may not be copied, reproduced, modified, republished, distributed, sold, manufactured, imitated, or commercially exploited without appropriate authorization, except where applicable law permits such use. Nothing on the website transfers ownership of our intellectual property or the intellectual property of a third party to a user. Where protected by applicable law, users may not reproduce, manufacture, imitate, reverse-engineer for commercial copying, or commercially exploit Dravelluneā„¢ original product concepts, sketches, product designs, or distinctive design presentations without authorization.

SECTION 07

Accounts & Information Accuracy

Where customer account or checkout features are available, you are responsible for providing current, complete, and accurate information. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account to the extent permitted by applicable law. Please notify us promptly if you believe your account or order information has been accessed or used without authorization.

SECTION 08

Customer Reviews & Content

If the website allows reviews, photographs, comments, questions, or other customer submissions, you are responsible for ensuring that your content is accurate, lawful, and does not violate another person's rights. By voluntarily submitting content for publication, you grant Dravelluneā„¢ a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use that content in connection with operating, improving, and promoting the store, subject to applicable law and our Privacy Policy. We may decline, moderate, or remove content that is unlawful, fraudulent, threatening, abusive, misleading, infringing, contains sensitive personal information, or is unrelated to the relevant product or service.

SECTION 09

Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, weight, materials, pricing, and availability accurately.

Dravelluneā„¢ offers gardening tools, plant care accessories, and practical outdoor essentials, including hand trowels, soil scoops, pruning shears, watering cans, plant supports, plant clips, soil moisture meters, plant saucers, garden labels, grafting tape, and garden kneeling pads.

Product photographs are intended to represent the product offered. Minor differences in color, finish, texture, dimensions, or weight may occur because of materials, manufacturing, photography, lighting, and screen settings. These differences are not necessarily defects. This does not affect claims involving a damaged, defective, incorrect, or materially misdescribed product.

Product information may be corrected or updated if an error, inaccuracy, or omission is identified.

SECTION 10

Informational Content

Dravelluneā„¢ products are intended for gardening, plant care, and related household or outdoor tasks as described in each listing. Gardening tips and plant care information are provided for general informational purposes. Results depend on plant species, growing conditions, weather, soil, and correct use; no particular growth or gardening outcome is guaranteed. Website content is not intended to replace qualified professional advice.

SECTION 11

Third-Party Services & Links

Dravellune.com uses Shopify and may rely on third-party payment, fulfillment, shipping, analytics, customer-service, communication, security, and advertising providers. The website may contain links to third-party websites or services. Third-party content, availability, products, services, security, and privacy practices may be governed by their own terms and policies. A third-party link does not necessarily indicate that Dravelluneā„¢ controls or endorses every aspect of that third party's website or service.

SECTION 12

Website Availability

We may update, maintain, modify, restrict, suspend, or discontinue portions of the website where reasonably necessary. Temporary interruptions may occur because of maintenance, technical problems, security issues, provider outages, system updates, or circumstances outside our reasonable control We do not guarantee that every website feature will always be available, uninterrupted, or free from errors.

SECTION 13

Website Security

We use reasonable measures intended to support website and information security. However, no website, electronic communication, or online transmission method can be guaranteed to be completely secure. You are responsible for using reasonable precautions when accessing the website and for protecting your device, account credentials, and personal information,

SECTION 14

Purchase Policies

Purchases submitted through dravellune.com are additionally governed by the following policies:

  • Terms and Conditions
  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy
  • Payment & Security If a provision specifically concerning a purchase conflicts with a more general website-use provision, the applicable purchase policy will govern that transaction to the extent permitted by law.
SECTION 15

Disclaimers & Liability

To the extent permitted by applicable law, the website and its general informational content are provided without warranties beyond those expressly stated or legally required To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from access to or use of the website. Nothing in these Terms excludes or limits rights, remedies, warranties, or liabilities that applicable law does not permit to be excluded or limited.

SECTION 16

Applicable Law & Disputes

These Terms of Use are subject to applicable law, including any mandatory consumer rights that apply based on the user's location or relevant circumstances. If a dispute arises, we encourage you to contact customer support first so that the matter can be reviewed and the parties can attempt to reach a resolution in good faith.

SECTION 17

Updates to These Terms

We may update these Terms of Use when our website, technology, services, business practices, or applicable requirements change. The current version will be published on this page with an updated revision date. Continued website use after an update is subject to the version then in effect, to the extent permitted by applicable law.

Here to help.

Contact service@dravellune.com or +86 13433903166. We aim to respond within 24 hours. Customer service hours: 8:00 AM – 10:00 PM Daily. Please include your order number where available.

COMPANY DETAILS

Business Information

Brand Name
Dravelluneā„¢
Legal Company Name
Guangzhou Qixuan Trading Co., Ltd.
Legal Representative
Zhong Changsheng
Business Registration Number
91440114MAEX7GBT18
Website
dravellune.com
Business Address
Room 201, 2nd Floor, No. 7-1 Shiling Avenue East, Shiling Town, Huadu District, Guangzhou, Guangdong, China
Customer Support Email
service@dravellune.com
Customer Support Phone
+86 13433903166
Customer Service Hours
8:00 AM – 10:00 PM Daily
Planning a return? Please contact us before sending merchandise back. Our registered business address is not automatically the return warehouse address. Customer support will provide the appropriate instructions and destination after approval.
Grow something beautiful.